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Customer Experience as an access to & source of business disruption and...
What do the failures of three high street chains disclose about Customer Experience? Over the last week or so, three brand name high street retailers – Blockbuster, HMV, and Jessops – have failed....
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Why are so many companies vulnerable in the ‘age of the customer’?
So much of what is happening under the Customer umbrella occurs to me as being wide of the mark. Why? Because of the unwillingness to honestly face what is so. Which begs the question what is so?...
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